Our Services
We specialize in designing, implementing, and managing agile, secure digital platforms that enable customers to move their businesses at a faster pace and innovate in the way they interact with their customers, employees and partners.
We also provide services to ease procurement globally with a suite of flexible financing and consumption options.
With deep expertise across data, applications, infrastructure, user experience and operations, our services experts are thinkers AND doers, focused on accelerating time-to-outcome for our customers.
End-to-end Service Portfolio
STRATEGY AND CONSULTING
Plan the work and work the plan with one trusted partner.
TYING STRATEGY TO EXECUTION
- Traditional consulting firms provide thought leadership and help identify needs, requirements and standards. Rarely do they design, deploy and support actual solutions.
- VARs provide hardware and software with talented individuals to deploy the solutions, but seldom offer effective strategy planning.
SOLUTIONS DESIGN
Ensure your vision aligns with dynamic business requirements.
DESIGN TODAY FOR TOMORROW’S INNOVATION
Successful digital transformation starts with great design. If done well, it provides lasting benefit. If done poorly, your success is compromised. Without careful planning, testing and organizational awareness, even the smallest deviations can become big stumbling blocks. Solutions must be implemented with a proven, practical methodology that minimizes disruption, adheres to timelines and avoids cost overruns.
Great design is more than getting the technical details right; you must consider business requirements, management and scalability to develop a proper foundation. Historically, solutions were designed to last. Today, the best solutions are also designed to change—to adapt and mold to the ever-changing requirements of your modern business.
CYBERSECURITY SERVICES
Scaling digital trust and confidence while securing your critical digital assets isn’t just something we can do, it’s intrinsic in what we do.
DEFENSE OR OFFENSE? CHANGE THE GAME – DO BOTH WITH CYBERSECURITY
RATHER THAN A BLOCKER, SECURITY SHOULD BE THE CATALYST FOR YOUR CLOUD, DIGITAL AND WORKPLACE TRANSFORMATION INITIATIVES.
Cybersecurity is no longer a siloed or niche internal department; everyone in your organization plays a role in security. That means everything you do must take security into consideration.
That doesn’t mean every department in your organization should take matters into their own hands. Point security solutions purchased by siloed teams within an organization tend to be redundant or don’t work well together. Often the more investment in security solutions you make, the less secure you are. This cyber paradox often paralyzes digital transformation projects.
Dotgainen brings clarity to the noise and builds trust in digital interactions across your entire IT stack, empowering you to think bigger and act faster. We don’t just offer peace of mind, but the confidence to focus your efforts on driving innovation.
Security should be a means to more quickly enable more employees, more partners, more suppliers, to work more productively, and to do it all more securely. We built our entire cybersecurity approach around this principle, so our customers can thrive at scale.
IMPLEMENTATION SERVICES
Get full value out of your technology investments faster.
GET RESULTS, NOT EXCESSIVE SERVICES CONTRACTS
Any time you buy new software or equipment, the pressure is on to derive value from it as soon as possible. You’ve laid out the business case internally and achieved signoff from executives based on a promised return on investment in short order. The clock is ticking as soon as that first purchase order is cut.
You need a trusted advisor that is intensely focused on the full implementation lifecycle. That means performing thorough discovery, mapping to a business outcome, supplying multiple checkpoints throughout the engagement and managing the project down to the last detail. At the end of the day, you’re paying for the result, not the time and the labor.
Dotgainen is not a body shop. We’re a full-service global digital services and solutions provider that measures our success on your terms. Our mission is speedy delivery that doesn’t compromise quality, at a reasonable price.
OPTIMIZATION SERVICES
Hiring for the latest skillsets is a competitive and costly exercise. Let us be an extension of your team, providing expertise in all the areas that count while you focus on growing your business.
ADOPTION SERVICES
Even the best technology depends on its users to be successful. Our people-first approach helps you exceed targeted digital transformation outcomes through effective adoption of software.
MANAGED SERVICES
Keep the focus on your business. We’ll keep it running, securely.
GROW YOUR BUSINESS AND LESSEN YOUR IT BURDEN
New opportunities for business growth driven by cutting-edge technologies are abundant in the market. In theory, that should make for an exciting time to be in IT. The reality, however, is the majority of your team’s time is spent bogged down in maintenance of your current environment.
Can you quantify that opportunity cost?
The technology footprint of the modern enterprise is also increasingly difficult to consume and maintain, often creating employee retention challenges while the pool of available talent remains shallow.
Can you confidently skill up and keep current staff and new hires meaningfully engaged?
If you answered “No” to these questions, you’re not alone. Many CIOs and IT Managers are staring down these realities and turning to Dotgainen Managed Services to unchain their teams from the day-to-day upkeep of core infrastructure so they can focus on strategic growth areas. In the process, we form a strong bond with our customers as they entrust us with their business systems, and we make it clear through our commitment that their success is our success.
WHAT WE OFFER
REMOTE WORKFORCE MANAGEMENT
Today’s distributed workforce is often seen as a pain point through the IT lens. We flip the script to help you recognize it as a very real business opportunity.
One customer relied heavily on researchers collaborating in a brick-and-mortar lab. As this work shifted remote, we managed their collaboration environment so research teams can now securely use video technology to allow different doctors all over the world to analyze samples. While the customer’s hand was forced by a pandemic to think outside-the-box in this way, the instant and global collaboration has proven so valuable, it will remain as part of a new strategy.
MANAGED SECURITY
Security has always been and always will be a chief concern for enterprise IT. It was hard enough to secure the growing technology landscape when a vast majority of work was done from the office. Now, executives access the corporate network from the same internet connection as their children down the hall playing games online.
Security is inherent in everything we do at Dotgainen. We have experience securing the entire tech stack for companies around the world, who trust us due to our industry-leading 24/7 security operations offering and SOC 2 certified data centers.
CLOUD
Whether you’re a commercial enterprise, government agency or educational institution, a move to the cloud cannot be made lightly. Which cloud provider should you choose? Should you move everything over or keep certain services on-premise? Is private cloud, hybrid cloud, or some combination the right move?
We help you navigate these decisions, with our unmatched expertise in both traditional on-premise hardware and software, and cloud consulting services at your disposal. We can then fully manage your entire cloud environment with end-to-end support, including 24/7 Level 1 monitoring/triage and Level 2 application and data support.
OPERATIONAL SUPPORT
Confident contract maintenance comes standard.
REMOVE THE HASSLE FROM CONTRACT MAINTENANCE
Ensuring optimal operations and performance for IT investments requires a strong asset maintenance lifecycle strategy.
In addition to the time and resource allocation for contract management, additional challenges often arise, including:
- Support for products but not for entire solutions.
- Recommendations provided without knowledge of customer environments
- Vendors do not assign a single owner for end-to-end case resolution. No SLA commitments.
- No change-management coordination.
Managing maintenance contracts thus becomes a daunting task—especially for enterprises with hundreds or thousands of devices purchased from multiple resellers. Keeping track of which devices are in use and where they are located can become an administrative nightmare. It’s also easy to lose track of which devices are covered and which are not.
Eventually, the maintenance contracts fall out of sync with the actual infrastructure in place.
PAYMENT AND CONSUMPTION
Pain-free acquisition meets long-term value.
MATCH TECHNOLOGY SPEND TO BUSINESS VALUE
Technology lifecycle and consumption strategies are as integral to your digital transformation solution as any piece of equipment, software or application.
Industry data has shown that the actual purchase price of new technology comprises less than 15% of overall lifecycle costs, while maintenance, patching and support costs escalate considerably as systems age. As much as 80% of an IT budget can go toward simply maintaining aging assets.
On top of that, the market is changing so rapidly that you’re often budgeting with only short-term strategy and at risk of locking yourself into an expensive solution that limits your ability to pivot as the business requires.
We offer complete and customizable lifecycle and consumption solutions to align with your financial plans for maximum return on your Dotgainen solution. We have very broad offerings and documentation to create an advantageous financial solution around your hardware and software acquisitions in one comprehensive package.
WHAT WE OFFER
X-AS-A-SERVICE
Dotgainen provides a number of customized “as a service” offerings that we can tailor to provide our customers with a single per unit cost for any project in a single invoice, for any combination of hardware, software, maintenance, software license, professional services and managed services – whatever the manufacturer and technology requires.
TECHNOLOGY ROTATION
We offer competitive lifecycle financing structures with flexible terms that allow you to return, extend or purchase assets at any time so that you can manage any needed changes without restrictions. We can also help with logistics so that you can focus on your core business while we take care of the rotation.
FLEXIBLE FINANCING
Dotgainen provides financing to match the expected useful life of your assets. We provide terms from one to five years and can bill in monthly, quarterly or annual frequencies that will allow you to receive the business benefits and match those to the expense cost.
PROJECT FINANCING
For larger projects with an extended deployment timeframe, Dotgainen incorporates multiple vendors and manufacturers into a single financial solution that commences with your project. We are not just a bank, we’re a partner in the lifecycle of your project.
RAPID DEPLOYMENT PROGRAM
Take advantage of a pre-approved line of credit that allows you to rapidly deploy any asset based on equipment acquisition needs now. Let Dotgainen manage the invoices and vendor payments, while you focus on your business.
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